Responsible for the moment of truth in the customer-insurer relationship, the claims function has much to gain from AI. By layering these capabilities on top of each other, insurers can enable better outcomes, faster service and a better customer experience. Crucially, by using AI, claims leaders can empower and equip adjusters to add the valuable human touch to the claims process. However, that also means retraining and educating workers so they are equipped for new roles in which customer service is paramount. As outlined in the Accenture Technology Vision for Insurance 2017 report, AI isn't just relegated to back-office functions.

Software's immersion within businesses, process and objects has expanded the scope of what could be automated. When you add in rapid advances in artificial intelligence, you start seeing a lot more interest in technologies that are increasing how well machine sense, learn and act. Investors are taking notice--investments in artificial intelligence start-ups by venture capitalists have increased roughly 20x in the last four years. What's your Intelligent Automation play?

Software's immersion within businesses, process and objects has expanded the scope of what could be automated. When you add in rapid advances in artificial intelligence, you start seeing a lot more interest in technologies that are increasing how well machine sense, learn and act. Investors are taking notice – investments in artificial intelligence start-ups by venture capitalists have increased roughly 20x in the last four years. What's your Intelligent Automation play?